Serious Skincare FAQ’s
Have a question about Serious Skincare®? You’re in the right place. We’ve gathered answers to some of our most frequently asked questions about our products, orders, shipping, returns, and more.
Can’t find what you’re looking for? Our Customer Care team is happy to help.
Products & Skincare
Do you offer a product guarantee?
Yes! We want you to feel confident trying Serious Skincare®.
If you’re not satisfied with your purchase for any reason, you may return the unused portion within 30 days of purchasefor a refund of the purchase price.
A $5 return processing fee applies, and original shipping and handling charges are non-refundable. Please see our Return Policy for complete details.
What is the shelf life of Serious Skincare products?
Shelf life can vary by product and how it is stored. As a general rule, unopened products typically maintain their quality longer than products that have already been opened.
For best results, store your skincare in a cool, dry place away from excessive heat, humidity, and direct sunlight.
Once opened, follow any instructions or product-use information provided on the packaging.
Are Serious Skincare products gluten-free?
While many Serious Skincare® products may be formulated without gluten-containing ingredients, finished formulas require specific testing to make a certified gluten-free claim.
For this reason, we do not guarantee that our products are gluten-free.
If you have a specific allergy or sensitivity, we recommend reviewing the complete ingredient list before using a product.
Is Serious Skincare cruelty-free?
Yes. Serious Skincare® does not test its finished products on animals.
Our products undergo testing and evaluation for safety, performance, and effectiveness before being offered to our customers.
Using Serious Skincare
In what order should I apply my skincare?
A good rule of thumb is to apply skincare products from the lightest consistency to the richest, finishing your morning routine with sunscreen.
Morning Routine
1. Cleanser
Begin with clean, fresh skin using a cleanser appropriate for your skin type.
2. Serum or Treatment
Apply your targeted serums and treatments to clean skin according to their individual directions.
3. Eye Treatment
Gently apply your eye serum or cream around the eye area as directed.
4. Moisturizer
Follow with your moisturizer to hydrate and help maintain your skin’s moisture barrier.
5. Face Oil
If you use a facial oil, it will generally be one of the final steps in your skincare routine.
6. Sunscreen
Finish your morning skincare routine with broad-spectrum SPF before applying makeup.
Evening Routine
Your nighttime routine follows a similar order, without the sunscreen.
If you wear makeup, remove it thoroughly before cleansing. Nighttime is also the perfect time to incorporate treatments specifically formulated for evening use.
Always follow the directions provided for each Serious Skincare® product, as application instructions may vary by formula.
How can I incorporate Serious Skincare into my current routine?
You don’t have to change everything at once.
Start by introducing the Serious Skincare® product that addresses your biggest skincare concern. As your existing products run out, you can gradually replace them with Serious Skincare favorites.
Always follow the individual product directions, especially when combining targeted treatments or active ingredients.
Can I use Serious Skincare serums under makeup?
Absolutely. Many of our serums and treatments work beautifully as part of your morning skincare routine.
Allow each product to absorb before applying the next step. Finish your daytime skincare routine with sunscreen before applying makeup.
Firm-A-Face & InstaTox
What is the difference between Firm-A-Face and InstaTox?
Both are Serious Skincare® favorites designed to temporarily improve the appearance of the skin, but they are used differently.
Firm-A-Face is an all-over treatment designed to help skin appear tighter and smoother while helping minimize the appearance of pores and under-eye puffiness.
InstaTox® is a targeted treatment designed to temporarily smooth and reduce the appearance of fine lines and wrinkles in specific areas.
Can I use Firm-A-Face and InstaTox together?
Yes.
When using both products, use Firm-A-Face first according to its directions. After removing the product and thoroughly drying your skin, apply InstaTox® to the desired targeted areas according to its directions.
Shipping & Delivery
Where does Serious Skincare ship?
We currently ship Serious Skincare® throughout the United States and Canada.
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your shipping destination.
How quickly will my order ship?
In-stock orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day. Additional processing time may be required during holidays, major promotions, or periods of high order volume.
How long does standard shipping take?
U.S. orders shipped using standard delivery typically arrive within 5–10 business days after processing.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, and other circumstances outside of our control.
Do you offer Express Shipping?
Express shipping may be available for eligible orders and destinations.
When available and selected at checkout, Express orders are typically delivered within approximately 5 business days.
Available shipping options and rates will be shown during checkout.
How much is U.S. shipping?
Standard shipping is $5.95 for U.S. orders.
Enjoy FREE standard shipping on U.S. orders of $75 or more.
Do you ship to Canada?
Yes!
Serious Skincare® ships to Canada. Available shipping options, rates, and estimated delivery times will be calculated and displayed at checkout based on your delivery address.
Canadian orders may require additional transit and customs processing time.
Can I track my order?
Yes. Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking number.
Please allow time for the carrier to update your tracking information after receiving your shipping confirmation.
Returns & Refunds
What is your return policy?
We want you to love your Serious Skincare® products.
If you’re not satisfied with your purchase for any reason, you may return the unused portion within 30 days of purchasefor a refund of the purchase price.
A $5 return processing fee will be deducted from your refund. Original shipping and handling charges are non-refundable.
How do I start a return?
Please contact our Customer Care team for assistance with your return.
Have your order number available so we can assist you as quickly as possible.
Email: support@seriousskincare.com
Phone: 1-800-540-8662
How long does it take to process my refund?
Please allow approximately 14 days for your return and refund to be processed after your return is received.
Depending on your financial institution, additional time may be required for the refund to appear on your original payment method.
What if my product arrives damaged?
We’re happy to help.
If an item arrives damaged, please contact our Customer Care team as soon as possible with your order number and information about the damaged item so we can assist you with a replacement.
Orders & Payments
Can I cancel my order?
We work quickly to get your Serious Skincare® order on its way.
If you need to cancel an order, please contact Customer Care as soon as possible after placing it.
We’ll make every effort to accommodate your request. However, once an order has entered processing, fulfillment, or has shipped, we may no longer be able to cancel it.
Submitting a cancellation request does not guarantee that an order can be cancelled.
Can I change my order after it has been placed?
Once an order has been submitted, we cannot guarantee changes to products, quantities, shipping addresses, or shipping methods.
If you notice an error, contact Customer Care as soon as possible and we’ll do our best to help.
What payment methods do you accept?
We accept major credit cards, including:
Visa • Mastercard • American Express • Discover
Additional accelerated payment options, including Shop Pay and Google Pay, may also be available at checkout.
Do you charge sales tax?
Applicable sales tax is calculated based on your order and shipping destination and will be displayed during checkout.
Why was my order cancelled?
An order may be cancelled for several reasons, including payment authorization issues, inventory availability, or security and fraud-prevention measures designed to protect our customers and our business.
If you have questions about a cancelled order, please contact Customer Care for assistance.
Contact Serious Skincare
Still Have Questions?
We’re here to help! Contact our Customer Care team with questions about your products, order, shipping, or returns.
WRITE TO US
7310 Smoke Ranch Rd, Suite I
Las Vegas, NV 89128
EMAIL US
support@seriousskincare.com
CALL US
1-800-540-8662
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